The News

Servista enables Lloyds TSB to launch home energy and telephone services

28/07/2003

Servista is enabling Lloyds TSB to become the first UK bank to offer an integrated gas, electricity and telephone service to its customers. The new service, to be branded ‘Ideal from Lloyds TSB’, will be made possible by Servista’s unique managed service offering and underlying technology platform.

As the UK’s leading provider of business process outsourcing (BPO) for the emerging ‘home services’ market, Servista helps companies to unlock more value from their consumer brands by enabling them to enter new markets in a rapid, low risk manner. Servista, in conjunction with its partners, provides a complete ‘turn-key’ solution that allows multiple services to be offered and managed via one solution. Servista manages the customer journey from registration to billing to collection, and includes customer relationship management (CRM) and marketing analytics capabilities. Servista’s clients are thus able to focus on marketing new services whilst outsourcing customer management to Servista.

Courtney Sheets, CEO of Servista commented: “The deregulation of the utilities markets in the UK has opened up many opportunities for consumer brands to deliver a new proposition to their customer base, and it is exciting to see Lloyds TSB make that move today. We are delighted that Lloyds TSB selected Servista to be their expert partner in the home services market.”

Darryn Melrose, Head of Non Financial Services for Lloyds TSB’ commented: “When we started to develop our proposition, we went straight to Servista; they have unrivalled knowledge and experience in home services. We have been working with Servista for some time now in order to ensure that our service is at the very leading edge in terms of quality, convenience and value. I have been impressed by the innovation that they have brought to our offering, and I am very confident that they will enable Lloyds TSB to deliver extra-ordinary service to our customers”.

For further information, please contact
Scott Sunderman, Servista
phone: +44 (0) 20 7813 5114
email: scott.sunderman@servista.com.

Tom Buchanan/Fiona Fong, Brunswick
phone: +44 (0) 20 7404 5959
email: servista@brunswickgroup.com.